ATM Cash Withdrawals
Your PIN – whenever, wherever
With 'PIN OVER IVR' you can receive your new ATM PIN number for cash withdrawals through your cell phone or landline by Interactive Voice Response (IVR).
How does it work?
Step1:
1. Using your CELL PHONE or LANDLINE, dial:
- 0860 346 377 [if in South Africa] or
- +27 11 358 8406 [if Outside of South Africa]
Please note that you must have international roaming enabled on your cell phone in order to make use of this facility.
Step 2:
Select option 3 for IVR Pin Play back
- OPTION THREE for IVR Pin Play back
- Accept the Terms and Conditions to continue
Step 3:
Then complete the authentication process by
- Entering your 13 digit identity number and,
- select OPTION ONE to confirm this.
Step 4:
Follow the Voice Prompt:
- Enter your three digit CVV NUMBER (found at the back of the card).
- Then select option 1 to confirm this number.
Step 5:
Enter your 10 digit cellphone number followed by option 1 to confirm.
Step 6:
Once you have been successfully authenticated, a 5 digit One Time Password (OTP) will be sent to your cellphone. This OTP is valid for 30 minutes only.
- Next enter your five digit OTP using your cell phone or landline keypads.
- Select option 2 to confirm the five digit OTP.
Step 7:
Once the five digit OTP has been confirmed, the pin number will be voiced to you via the IVR.
Step 8:
That’s it. You’re now ready to use the new pin number to transact at any of the ATMs*
Please note: Call the Diners Club Call Centre on 0860-DINERS (346377) if you change your cell phone number or service provider. This must be done as soon as possible as this could have an impact on obtaining a PIN number using the IVR.
Withdraw cash anytime, anywhere you can find an ATM machine, locally and internationally.
International ATM and Cash Point Locater |
South African ATM Locater |
You can now withdraw cash from over half a million pulse ATM's worldwide.
International withdrawal limits:
Your international withdrawal limit is R5 000 daily and R25 000 per calendar (per billing cycle) month. A service fee of R25 will be levied per international ATM withdrawal plus a 4% interchange fee on the value of the cash withdrawal. (The interchange fee is charged by the foreign Diners Club franchise at their discretion).
Local withdrawal limits:
You may draw up to R2 000 daily and up to R10 000 per calendar (per billing cycle) month. Service fees levied are R3.50 + 1.03% per local Standard Bank ATM withdrawal, R10.50 + 1.03% per local non-Standard Bank ATM.
To obtain your PIN, simply visit your nearest Standard Bank branch in South Africa.
Please familiarise yourself with the Diners Club International acceptance marks in the table below:
Countries |
Acceptance marks |
|
| North America |
 |
|
| Caribbean |
|
|
| Other Countries |
 |
|
